Update to the latest app version for fixes and safety updates.
Use in-app block and report if someone feels off.
Include screenshots and device info when you email us.
Popular Help Paths
These match the screens in your app.
Sign-in & Onboarding
Matches the login screen (Google, Facebook, Phone).
Choose Google, Facebook, or Phone. The provider you use is tied to your account.
No "forgot user" today — if you lose access, email support with your provider and phone number.
Agree to Terms & Conditions to proceed.
Profile & Verification
Matches the Profile and About Me screens.
Fill missing fields to reach 100% Profile Completion.
Use clear face photos; drag to reorder like in-app.
Photo verification: start in Profile > Verify.
Search & Filters
Same flow as your Search screen.
Use the keyword bar to search public or hidden bios.
Tap the filters icon to set distance, intent, and preferences.
If results feel light, widen distance and refresh location access.
Messages & Likes
Aligned with Messages and Likes tabs.
New matches appear up top; tap to open the chat.
Likes view: switch between Liked me / Likes sent / Dislikes sent.
Badge dots = unread. Open the thread to clear.
Premium & Gold Flowers
Find paid features from the same app screens used during review.
Trivmo Premium: open Profile > Profile Settings, then tap the Premium row below Profile Completion.
Gold Flowers: open the Dating screen and tap the gold flower button on a profile, or open Likes > Likes sent / Liked me and tap the gold flower button on an eligible card.
Prices, durations, renewal details, Terms, and Privacy links are shown in the purchase screens before checkout.
Travel Mode
Matches the Travel tab in your app.
Create a travel plan by searching for a city, then pick your start and end dates.
Add a short note about your trip to let others know what you're looking for.
Browse other travelers heading to the same city with overlapping dates.
Send a "Say Hi" to connect. When accepted, you're matched and can start chatting.
You can have multiple active travel plans at the same time.
Hangout Mode
Matches the Hangout screen in your app.
Toggle Hangout Mode on to signal you're available to meet up right now.
Write a short message about what you're up for (max 200 characters).
Discover nearby users who also have Hangout Mode active, sorted by distance.
Send a "Say Hi" to someone nearby. When they accept, you're matched and can chat.
Hangout Mode expires automatically after 24 hours.
Blocked Users
Mirrors the Blocked users screen.
Go to Profile > Blocked users.
Tap a user to unblock; it is instant.
Blocked users cannot see or message you until unblocked.
Account Deletion
Matches the Delete my profile control.
Delete profile from Profile > Delete my profile.
Deletion removes your profile, matches, and messages.
Tap a question to expand. Reach out if you do not see what you need.
Go to Profile > Verify in the app. Use bright lighting and match your primary
photo. If it fails, retry after 10 minutes. Still stuck? Email a selfie that matches your profile plus
your device/OS version.
Sign in with the same provider you used before (Google, Facebook, or Phone). If
you changed numbers or devices and cannot access your account, email support with your original
provider, old phone number, and device/OS info so we can help.
Tap the filters icon on Search to adjust distance, intent, and preferences. Use
bio keywords (e.g., "hiking") to find matches. If results are low, widen distance or refresh location
permissions.
Create a travel plan by picking a city and your travel dates. Trivmo will show you other travelers heading to the same destination with overlapping dates. Send a "Say Hi" to connect, and when accepted, you'll be matched and can start chatting.
Hangout Mode is for spontaneous meetups. Toggle it on from the Hangout tab, write what you're up for, and discover nearby people who are also looking to hang out. It expires after 24 hours and you can turn it off any time. Send a "Say Hi" to connect with someone nearby.
Select Block or Report from any profile or chat. Add context; safety issues are
triaged first. Reports are confidential and the other person is not notified.
Trivmo Premium is an auto-renewing subscription available in 1-month, 3-month, and 6-month plans. Your app store account is charged by Apple or Google, and the subscription renews automatically unless canceled at least 24 hours before the end of the current billing period. You can manage or cancel it from your Apple ID or Google Play subscription settings.
Gold Flowers are consumable one-time purchases. You can buy packs such as 5, 10, or 25 flowers, then spend one flower to send a special like with gold styling and an optional note. Gold Flowers do not auto-renew.
Manage subscriptions and request app store refunds through Apple App Store or Google Play. If a successful purchase is missing in Trivmo, email support@trivmo.com with your account email, platform, product name, and transaction or order ID.
Go to Profile and tap "Delete my profile." This removes your profile, matches,
and messages. For a data deletion confirmation, email privacy@trivmo.com after you submit the request.
Still Need Help?
Tell us what you need, and include screenshots if possible. For urgent safety items, use both in-app
reporting and the safety email.